Hey there, I'm Eric Sandoval, a Chicago native with a zest for life and a passion for people's well-being. I thrive on crafting products and experiences that make a positive impact, fueled by an insatiable curiosity and a desire to enhance human experiences.
As a seasoned product designer, I bring a blend of system thinking, attention to detail, and resourcefulness to the table. From user research to wire-framing, I'm dedicated to applying user-centered design principles at every stage of a project's journey.
Outside of work, you can find me on culinary adventures with my wife and friends, exploring new food spots and cozy coffee shops. I'm also a beach enthusiast, always on the lookout for the next sandy paradise to add to my list of favorites. Share your top beach spots with me—I'm all ears! 🏖️
Technology & Business Consultant
Independent Contractor
January 2024 - Present
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Strategic Consulting Expertise: Provided comprehensive consulting services to diverse clients, including a steel company (Prajekto), Consulting start up and a church app (Cross Connect), focusing on enhancing their online presence, SEO strategies, branding, UX, testing, and sales. Delivered tailored solutions that aligned with each client's unique goals and challenges.
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Revenue Growth Facilitation: Played a pivotal role in driving revenue growth for client businesses by conducting in-depth analyses of their revenue sources, identifying areas for improvement, and implementing innovative strategies. Collaborated closely with business owners and their teams to brainstorm creative ideas and initiatives aimed at maximizing income and profitability.
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Client-Centric Approach: Demonstrated a strong commitment to understanding the objectives and priorities of each client, fostering collaborative partnerships, and providing personalized guidance and support throughout the consulting process. Effectively communicated complex concepts in a clear and concise manner, empowering business owners to make informed decisions and achieve their desired outcomes.
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Results-Driven Solutions: Leveraged expertise in digital marketing, technology, and business development to develop and implement data-driven strategies that yielded tangible results. Successfully contributed to enhancing client visibility, driving user engagement, and ultimately generating significant business growth and success.
Product Manager Mobile Proucts
Daxko
October 2023 - December 2023
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Proactive Product Backlog Management: Spearheaded the prioritization and upkeep of the product backlog, ensuring swift resolution of high-impact items for two agile teams with strategic emphasis on advancing B2B for Daxko’s mobile products. Directly contributed to a collective annual revenue generating 4.5 million.
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Proactive Team Management: Led sprint ceremonies, daily scrum meetings, sprint planning, story/backlog grooming sessions and retrospectives.
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Insightful Data Utilization: Leveraged advanced data analysis tools like Pendo to extract valuable insights from qualitative and quantitative product data, empowering informed decision-making processes.
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Customer-Centric Relationship Cultivation: Cultivated strong relationships with customers and internal stakeholders to gather crucial feedback, effectively incorporating insights to enhance product offerings and drive customer satisfaction.
Product Research Manager
Daxko
May 2023 - October 2023
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Customer-Centric Insight Amplification: Utilized surveys, interviews, and robust data analysis to delve into customer needs and preferences, fostering actionable insights for three products. These insights helped the enhancement and market alignment, catalyzing business growth. All three products collectively brought an annual amount of 4 million.
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Strategic Competitive Analysis: Led comprehensive competitor assessments, empowering strategic decision-making and positioning the company as a market leader through informed market insights and competitive intelligence.
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Streamlined Process Enhancement: Spearheaded the standardization of Customer Call Standard Operating Procedure (SOP) using SalesForce and Atlassian Confluence, optimizing workflows and enhancing operational efficiency, ensuring streamlined and effective operations internally.
UX/UI Designer
Club Automation
March 2021 - April 2023
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Holistic UX Leadership: Led the full spectrum of UX initiatives, from user research to usability testing, ensuring seamless user experiences and product optimization.
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Customer-Driven Innovation: Facilitated discovery customer calls to capture actionable insights, driving product roadmap enhancements and swift resolution of customer needs.
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Insightful Data Utilization: Leveraged data analytics tools like Pendo to extract invaluable customer and product insights, guiding feature enhancements and fostering innovation.
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Collaborative Stakeholder Engagement: Orchestrated Product/UX meetings, facilitating collaborative discussions to prioritize enhancement requests alongside key internal stakeholders.
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Agile Problem-Solving Expertise: Designed, researched, tested, and efficiently implemented new features, effectively addressing evolving user challenges within Agile frameworks.
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Global Customer Engagement: Actively engaged in customer on-site visits, including international assignments in Mexico, fostering meaningful connections with Spanish-speaking customers and driving global product alignment.
Implementation Project Manager
Club Automation
June 2019 - March 2021
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Client-Centric App Launch: Collaborated with clients to successfully launch branded mobile apps on iOS App Store and Google Play Store, ensuring a seamless and impactful market entry.
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Efficiency-Boosting Deployment: Designed and implemented a streamlined deployment process, resulting in a remarkable 50% increase in efficiency and generating over 1M for the company.
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Strategic Product Discussions: Actively engaged in weekly discussions with the product team, influencing feature prioritization for the mobile app and contributing to strategic decision-making.
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Twilio Integration Leadership: Spearheaded the integration of Twilio SMS services into client instances, conducting comprehensive training for effective utilization and enhancing client communication capabilities.
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Process Documentation Authority: Authored internal process documentation, ensuring clarity and consistency in operational procedures, facilitating smooth workflows across the organization.
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Customer Service Training Excellence: Played a pivotal role in training the customer service team, ensuring proficiency in mobile app usage and empowering them to effectively train customers for optimal user engagement.
Customer Care Representative
Club Automation
July 2016 - June 2019
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Revenue-Boosting Support Excellence: Provided comprehensive software support across 40 clubs, contributing significantly to 15% of the company's recurring revenue, driving client satisfaction and business success.
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Seamless Integration Training: Conducted post-live training sessions for assigned customers, ensuring seamless software integration and optimal utilization, fostering client confidence and retention.
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Proactive Troubleshooting Expertise: Aided customers in troubleshooting various issues, ensuring smooth software operation and heightened satisfaction, bolstering client loyalty and trust.
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Development Process Leadership: Played a pivotal role in the development process, meticulously testing software functionality, documenting system bugs, and escalating issues for swift resolution, ensuring high-quality product delivery.
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Comprehensive Training Facilitation: Facilitated the training process for new hires, ensuring seamless integration and proficiency in job responsibilities, driving team cohesion and productivity.
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On-Site Onboarding Excellence: Provided on-site assistance in onboarding new clubs, ensuring seamless integration and successful adoption of company systems, enhancing client satisfaction and retention.
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Strategic Talent Evaluation: Conducted interviews with prospective candidates, evaluating their suitability for roles within the organization, ensuring alignment with company values and objectives.